Coordinator, Refugee Reception & Placement

12.05.2022 hccgKC Careers
Company: Catholic Charities of Northeast Kansas
Location: Wyandotte County Office (Kansas City, KS)
Job Type: Full-time


Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by the Catholic Social Teachings through the establishment and implementation of services as outlined in the Reception and Placement (R&P) grant to allow the clients to reach self-sufficiency culturally and economically in a timely manner. Acts as a Coordinator for the Reception and Placement Team by providing services, training staff and volunteers, evaluating performance, coaching/counseling for improved performance of individuals and the team.


  • Provides and monitors the implementation of services for the Refugee Reception & Placement (R&P) Program to meet grant performance outcomes, and stays up-to-date on relevant developments and public policies that affect refugees.
  • Provides direct supervision to the Reception and Placement Case Managers, interns and volunteers
  • Provides appropriate training and professional development for the R&P Case Managers, interns, and volunteers.
  • Manages a caseload of refugee clients.
  • Maintains prompt and quality communication with USCCB partners regarding pre and post-arrival case information.
  • Monitors the R&P caseload, working closely with the Manager of Refugee Resettlement to assure appropriate pre-arrival preparation and post-arrival service provision to support refugees resettling in the community.
  • Assures focus on self-sufficiency and allowable services according to the R&P grant.
  • Contributes to R&P-related reporting in a timely manner.
  • Assists in strengthening collaboration and networking between different organizations and communities directly or indirectly involved in providing services to refugees.
  • Promotes awareness of refugee populations in terms of cultural and historical backgrounds to promote community acceptance / understanding of refugee populations.
  • Assists with identifying program needs, working closely with the Manager of Refugee Resettlement Services to assure needs are addressed.
  • Ensures all contact with clients, referrals, and follow-up and record-keeping represent the highest standards.
  • Promotes quality communication and continuity of care for client cases transitioning between grant programs.
  • Promotes program integration between Refugee and Immigration Services and other programs of Catholic Charities of Northeast Kansas.
  • Maintains professional conduct with clients as identified in the NASW Code of Ethics
  • Abides by all current RIS policies and procedures.
  • Acts as a mandated reporter.
  • Ensures provision of interpretation and educates clients on access to interpretation services at other service sites
  • Utilizes and supervises program volunteers appropriately.


  • Assures completion of Sponsorship Verifications and U.S. Tie Questionnaires for new cases.
  • Assures electronic client files are prepared for R&P Case Managers prior to arrival.
  • Monitors arrivals board and reviews needs of incoming cases, communicating with USCCB Pre-Arrival Processing Specialist regarding any required accommodations needed during travel or upon arrival.
  • Assigns incoming cases, monitoring to keep a balanced caseload.
  • Notifies R&P Case Managers and Housing Volunteers of incoming cases to begin activities to ensure refugees are picked up from the airport, and appropriate housing and medical care are arranged.
  • Notifies staff in charge of Refugee Health Screening, Cultural Orientation, and English Class coordination of incoming cases to initiate scheduling.
  • Provides core services according to deadlines, including airport pick-up, home safety orientation, intake and resettlement plan, apply for public assistance benefits, health screening and immunizations, connection to employment services and English classes, community and cultural orientation, school enrollment for children and others outlined in the Cooperative Agreement.
  • Requests appropriate direct assistance according to program and grant guidelines via vouchers and the MRIS system, submitting for approval, and updating MRIS as appropriate.
  • Approves vouchers for direct assistance created by R&P Case Managers and monitors spending from clients’ Reception and Placement funds.
  • Meets weekly with R&P Case Managers to discuss progress of cases and identify needs/appropriate assistance and referrals and provide appropriate coaching and supervision over daily activities and performance objectives.
  • Meets weekly with the R&P Team to discuss relevant updates on arrivals, issues affecting service provision, and program needs.
  • Completes file reviews for each case to assure necessary documentation is present in all files.
  • Reviews and approves Reception and Placement case reports prior to being submitted to USCCB for approval.
  • Contributes to the monthly agency R&P report. Communicates with MG Coordinator to assure cases are effectively transferring to the Match Grant Program.
  • Coordinates and attends Case Transfer Meetings with RSS, TAG, and VCS staff to evaluate what services are needed after exiting R&P and which program will address case’s needs and communicates details to R&P Case Managers.
  • Problem solves and advocates for clients and program staff with social service and medical providers when problems arise.
  • Participates in regular staff meetings and professional development opportunities.
  • Recruits, trains, and develops volunteers.
  • Bachelor’s Degree in social work or human service field or comparable experience, Master’s preferred
  • Ability to work effectively in an environment that is multi-cultural and multi-lingual.
  • Must be willing to live by the agency’s Values, where we are called to show Love, Patience, Kindness, Faithfulness, Self-Control, and Joy.
  • 1-3 years’ experience providing direct service to refugees or immigrants required.
  • Experience in providing case management services and managing own caseload preferred.
  • Previous supervision of staff and/or volunteers preferred.
  • Fluency in verbal and written English is required.
  • Must be willing to work a flexible schedule that may include evenings, holidays and weekends when airport pick-ups and initial home visit schedules require. On call availability for emergencies.
  • Knowledge of public policy and how it affects refugees
  • Must have competent English oral and written, and interpersonal communication skills
  • Must be reliable, punctual, professional, and able to follow instructions and handle emergency situations
  • Must be able to work independently from general instructions
  • Must have competent organizational skills, attention to detail orientation and the ability to maintain social work ethics.
  • Strong computer skills and knowledgeable in Microsoft Office programs
  • Must have a valid Missouri or Kansas Driver’s License and a verified safe driving record as well as reliable means of transportation for local travel to complete client services. Must provide a copy of license and insurance.
  • Ability to interact effectively with outside agencies and advocate on behalf of refugee clients
  • Final applicant is required to complete a background check


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing job duties, the employee is regularly required to sit, stand, walk, bend, and occasionally lift and/or move objects up to 15 lbs. Will be expected to drive regularly, including highway and evening driving, to accomplish duties.

Salary Description: $18-$22 per hour depending on experience
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