Internal Communication Manager


Internal Communication Manager

What You’ll Do

The Internal Communication Manager’s primary responsibility is to create associate communications strategies that support the priorities and objectives of UMB’s Human Resources team. This includes:

-Plan and execute strategies for recurring communication activities, such as the performance success process, annual benefits enrollment, compensation process, associate experience and wellness initiatives.
-Partner with internal HR Managers to create and coordinate strategic associate communication plans and tactics to share important company information with internal audiences. Work with members of HR team to shape, edit and finalize communication materials produced by their teams.
-Prepare targeted audience communications and considers cascading information in timeline preparation.
-Produce communication plans, materials, articles, campaigns, scripts, videos, major events and other tactics to support corporate strategies.
-Manage ongoing manager communication activities that support HR’s manager effectiveness goals. Coordinates this communication with corporate (non-HR) information that must also be regularly shared with managers on business decisions, news events and other essential information.
-Manage communications tools related to these goals, including Manager Link e-mail, ACT3 and 411 intranet site, and is responsible for ensuring these tools are effective.
-Oversee regular core HR-related corporate communication activities, including producing intranet content, emails, articles and more.
-Work with team on measurement of channel effectiveness and achievement of communications goals – and makes changes as necessary.
-Help connect HR content with PR, social media and community relations strategies as appropriate.
-Other duties as assigned.

Who You Are

-Bachelor’s degree in Strategic Communication, Business Communication, or Journalism
-3+ years corporate or agency experience in internal communications

Preferred Requirements

-5+ years corporate or agency experience in internal communications
-3+ years in HR-specific communications
-Masters in Communication or Business
-Experience in banking/finance industry

In this Role, You will Need

-Demonstrates ability to analyze communication needs for departments he/she supports and create communication plans to meet those needs
-Demonstrates proficiency in Microsoft Office Suite, strong proficiency in PowerPoint
-Demonstrates excellent writing and verbal communication skills
-Demonstrates ability to write for a variety of mediums
-Demonstrates knowledge and understanding of change communication strategy and ability to apply principles
-Demonstrates ability to produce strategic and goal-oriented communications plans
-Demonstrates ability to function well within a project team, as well as direct the team and work from verbal direction
-Demonstrates ability to be self-directed and motivated, requires minimum direction
-Demonstrates ability to interface and be comfortable and effective in working with all levels within the organization, including senior management
-Demonstrates strong editing, project management, and overall communication skills
-Demonstrates ability to thrive in fast-paced environment
-Demonstrates strong organizational and attention to detail skills


1010 Grand Blvd

Kansas City, MO


Full Time

Work Schedule

Monday-Friday: 8:00am-5:00pm

Division Name


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