Manager, Service

29.11.2023 hccgKC Careers
Company: Spire
Employment Type: Full Time
Experience: 5+ Years
Location: Kansas City, MO
Job Description
Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:

  • We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance
  • We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger
  • We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs
  • We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Summary

Spire is seeking a Manager, Service in the Kansas City, operation. This position will oversee the daily direction, guidance, development, management and oversight of the Service Department within a specific region.

Duties and Responsibilities
  • Provide direction and accountability, implementing the department’s business plans
  • Resolve grievances and negotiate contractual issues
  • Assure all employees work safely to minimize or eliminate injuries
  • Initiate, plan, and coordinate training programs for service personnel
  • Function as a liaison with municipal organizations, first responders, realtor organizations, and code enforcement officials
  • Evaluate the region’s work load efficiency, track employee’s productivity and oversee efforts to maximize efficiency and minimize overtime
  • Administer salaries, annual performance development reviews and review and approve various documents, requisitions, reports and invoices etc.
  • Direct employees in field operations during emergency situations
  • All other duties as assigned.
Essential Characteristics and Competencies
  • Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality
  • Ability to lead by example in support of the company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
  • Ability to lead by example in support of the Company’s essential characteristics and values
  • Ability to work under pressure and meet deadlines
  • Ability to work independently and as a team, positive attitude and manage time effectively
Supervisory Responsibilities
  • Yes
Required Education (certifications, licenses)
  • High school diploma/GED
  • Valid Missouri Driver’s license
  • College Degree preferred
Required knowledge, skill and abilities
  • Ability to lead by example in support of the Company’s essential characteristics and values
  • Ability to work under pressure and meet deadlines
  • Strong interpersonal skills, build and establish rapport with a diverse array of people
  • Ability to work independently and as a team, positive attitude and manage time effectively
  • Five year’s gas industry experience, preferably in the service department preferred
  • People leadership experience required
Physical demands, environment and schedule
  • Normal office conditions and occasionally outdoors exposed to all weather conditions
  • Required to be on call after hours and weekends on a rotating basis.
Posting Requirements

Spire and its subsidiaries are Affirmative Action and Equal Employment Opportunity employers. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please click on the following links: About the EEO law and EEO law supplement.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.

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