Office Assistant

30.07.2021 hccgKC Careers

STANDING TOGETHER TO DEFEND POTENTIAL: In a world of causes, we make a difference by creating
professionally supported, one-to-one Matches for kids and teens who want to realize their full potential. Over 1,200
Matches (Bigs & Littles) get together every week in Kansas City. Research proves that children enrolled in BBBSKC
programs are more likely to improve in school and in their relationships with family and friends and are less likely to skip
school or use illegal drugs or alcohol.

BBBSKC has been recognized as a leader in the non-profit industry and in the national BBBS network; winning the
National Large Agency of the Year and Gold Standard Award in 2011, 2013, 2015 and 2017. Other awards include: NAIA
Company of Character, Ingram’s Magazine& KC Magazine’s Best Non-Profit, and the Non-Profit Times Best Non-Profit
to Work for in America. Our mission and reputation attract a very talented pool of employees and our culture helps us
retain that talent.

POSITION SUMMARY
The Office Assistant position is a full-time, non-exempt position and reports to the Facilities & Office Manager. This
individual sits at our front desk and serves as the very first point of contact for all visitors, vendors, potential volunteers,
staff and clients. This position is responsible for providing excellent customer service through living the mission of
BBBSKC with every interaction. The Office Assistantis a problem solver role and requires flexibility and adaptation in a
fast-paced environment.

DUTIES & RESPONSIBILITIES
• Provide exceptional customer service to all internal and external customers
• Serve as primary agency receptionist and point of contact for all in office visitors, staff, vendors and
callers
• Responsible for opening and closing the office each day
• Responsible for ensuring a clean, welcoming environment (organized, clean, stocked, in good condition,
etc.)
• Assist with planning and coordinating logistics for board meetings, staff meetings, committee meetings,
lunch and learns and other internal BBBS events
• Create and mail weekly donation receipt tax letters as well as assisting with other large bulk mailings
• Manage staff and board meetings by setting up rooms, print and distribute materials, order food and
drink, coordinate hospitality and othertasks related to meeting the needs of the organization, etc.
• Order office supplies as needed
• Manage daily mail process including routing mail, preparing cash and check log for donations, scanning
checks, and other payments/expense distributions as received
• Manage the online website chat feature to engage with individuals visiting our website who wantto ask
questions about the BBBS program and Saver’s partnership
• Assist potential volunteers and families by answering questions in person, over the phone and/or online
and signing them up to attend volunteer info sessions when applicable
• Assist callers and visitors with Saver’s blue bin drop offs, finding a Saver’s store near them or contacting
our partners for donation pick ups
• Assist the Facilities & Office Manager in handling all tasks associated with facility management
• Provide administrative support to our Community Outreach team by assisting at Volunteer and Family
Orientation meetings which will require occasional night and weekend hours
• Assist the Facilities & Office Manger with the key card, alarm systems and building vendors as needed
• Take supporters and guests on office tours
• Manage the daily updates needed to our office digital signage in coordination with our Marketing team
• Ability to prepare communications such as memos, meeting notes, emails, Excel reports, Power Point
presentations, etc.
• Create and maintain filing systems, electronic and physical
• Provide administrative support to the Leadership team as needed
• Assist in providing a welcoming environment that supports a positive culture within the office
• Additional duties as assigned, occasional nights and weekends required
ABOUT YOU
Our ideal candidate will be an energetic, detail oriented, team player, who demonstrates the ability to be adaptable with
a general attitude that no task is too small. This position requires the ability to manage multiple tasks and work under
competing time demands. The ideal candidate will have the ability to make thoughtful, independent decisions while still
collaborating with other staff on a regular basis. Knowing how to keep yourself and others organized while bringing a
customer service approach to every encounteris a must.
Candidates must also possess the ability to set and accomplish goals. Must be highly organized with the ability to
multitask and provide great follow through. You should be able to work independently and also work well with a team as
you will work alongside our BBBSKC team members daily.

EDUCATION, SKILLS AND EXPERIENCE
● Minimum of 2 years of administrative duties or a combination of education and 2 years of customer service
experience
● High school diploma or equivalent required, associates degree encouraged but not required
● Experience or comfortability working with technology preferred (Phone Systems, Copiers, Microsoft Office,
Power Point, Excel, TVs & AV Equipment, Apple TV, Dell technologies, etc.)
● Proven ability to manage multiple tasks and competing time demands
● Excellent organizational, customer service and interpersonal skills required
● Bilingual in English/Spanish is a plus

WORK ENVIRONMENT
BBBSKC is the fastest growing Big Brothers Big Sisters agency in the nation, nearly doubling the size of our staff and
number of children served within the past 10 years. We are proud to offer competitive pay, a generous benefits
package, ample vacation days, and a fun office environment. Management believes in an inclusive environment where
staff members can learn and grow. We offer an employee wellness program and professional development
opportunities whenever applicable. We also believe in the work hard, play hard motto as we plan quarterly staff outings
where we step away from our day-to-day operations and focus on connecting as a team. This position is based in our
beautiful, newly renovated Crossroads office (which happens to include a rooftop party deck) and auxiliary office next
door. As a member of the BBBSKC team there will be an expectation to participate in some evening and weekend
events.

COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
● Big Brothers Big Sisters Kansas City (BBBSKC) believes that diversity, equity and inclusion are essential parts of
our mission to defend, ignite and empower potential for youth in our community.
● We pledge to embrace true representation in our brand, diversity of people and perspectives, and inclusion in all
areas of our organization so we can make a generational impact on our community through life -changing
friendships.
● We value DEI by incorporating it into who we are, our core belief patterns, our daily work, our strategic goals,
our support and training programs and through the leadership of the agency. We welcome, encourage and
desire diverse candidates for all of our job openings.

STARTING SALARY RANGE
$30,000-$35,000 depending on experience
TO APPLY
If you qualify for this position and are passionate about our mission and our staff culture, we look forward to meeting
you.

Please apply at:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=25460&clientkey=E7B004B9E752E
150CC1EFE776F9A1A85
Please note, applications that are not filled out in full will not be considered. If you are unable to apply online, you can
mail your resume and a cover letter (to include what makes you a phenomenal candidate and why you want to work at
Big Brothers Big Sisters as well as your salary requirements) to: BBBSKC, Attn: Whitney Elyachar, 1709 Walnut Kansas
City, MO64108

EQUAL EMPLOYMENT OPPORTUNITY
BBBSKC provides equal employment opportunities to all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected
by federal, state or local laws. BBBSKC is committed to providing access, equal opportunity, and reasonable
accommodation for individuals with disabilities in employment, its services, programs, and activities

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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