Process Improvement Manager

31.03.2021 hccgKC Careers

C2FO is working to deliver a future where every company in the world has the capital it needs to grow. Our technology provides an easy, low-cost way for businesses of all sizes to increase cash flow by receiving early invoice payments. Since 2008, C2FO’s online marketplace and innovative financial products have accelerated payments by more than one billion days for companies in over 180 countries.

Named to the Forbes “Fintech 50,” C2FO provides more than $1 billion in working capital each week for hundreds of thousands of businesses. C2FO has more than 400 employees worldwide, with headquarters in Kansas City and locations throughout Europe, Asia Pacific and Australia. For more information, visit

Commitment to Diversity and Inclusion 

Pollen, Inc. (C2FO) believes that unique backgrounds and individual voices strengthen our team, leading to the best ideas and discoveries for our innovative and growing company. At C2FO, we seek, encourage, and nurture diverse perspectives, and we welcome those of all backgrounds to help us change the way global businesses of all sizes gain access to working capital. 

As an organization, we not only value diversity and equality, we cultivate teams that feel empowered to bring their authentic selves to work every day. We strive to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission.

Specific Role

C2FO Capital Finance (“CapFin”) is a team within C2FO that offers an innovative look at working capital lending and factoring and is the fastest growing and most complex segment of C2FO. By improving and innovating the technology, mechanics, and transparency around traditional credit facilities, C2FO Capital Finance offers businesses an alternative to antiquated finance options (e.g. debt from banks, selling receivables, supply chain finance programs) and helps C2FO achieve strategic goals by encouraging Early Pay usage by edge nodes in the C2FO network. 

 The Process Improvement Manager is a new role being added to support the growth of the CapFin team. This role will work to improve operations, sales, risk, and underwriting processes and drive continuous improvement in client experience.


  • Engage with key stakeholders to understand current pain points and opportunities for improvement.  Work collectively with CapFin teams to determine priorities and strategy.  Design solutions, work to gather buy-in from team members, implement, communicate changes, and train end-users.

  • Work cross functionally with the data and business intelligence, Salesforce administration, product, and engineering teams within C2FO to develop solutions for the CapFin team.

  • Research potential software solutions, present recommendations, and work to implement as appropriate.

 How to know if this role is for you:

  • You are curious, strongly dislike the phrase “we have always done it that way”, and are energized by digging into the details and pushing to find the root of a problem.

  • You want to be part of building something and take great pride in bringing creativity and vision to a role and seeing your personal impact on a project/team/process.

  • Problems are just opportunities for improvement. 

  • Learning new software is SO MUCH FUN for you.  You can navigate online support, training, and documentation to teach yourself.

  • Shifting priorities, change, and diving in to help resolve a problem are all part of a great day.

To be considered for this role, you’ll need:

  • Bachelor’s degree in business, economics, accounting or a technical field.  MBA or other advanced degree, a plus.

  • 3-5 years of relevant experience.

  • Familiarity with databases — SQL experience preferred.

  • Advanced Excel and analytical skills.

The following would be a plus for the role, but are not required:

  • Experience with analytical or BI tools such as Tableau, Power BI, Alteryx.

  • Certified Lean/Six Sigma.

  • Experience with CRM systems such as Salesforce.

More information: Process Improvement Manager (

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