Safety Communications Operator (UMKC Police Dept.)

11.05.2022 hccgKC Careers
Company: UMKC
Job ID: 41159
Location: UMKC Volker Campus

UMKC Police Department is accepting applications for the position of Communications Officer. This person will receive incoming calls to the Police Department, routing and logging them as appropriate; arranging for dispatch of officers to scene of complaint; gathering and managing incident-related data.

Job Description

Responsibilities include:

  • Answer multi-line and emergency phones.  Act as an after-hours emergency switchboard.
  • Gather information for emergency and non-emergency complaints and prioritize all calls according to importance.  Relay information as appropriate.
  • Greet walk-in customers; serve as receptionist.
  • Using computer, maintain duty log of all police, security guards and cadets.
  • Using specialized software (computer aided dispatch and MULES), enter and retrieve criminal action information.
  • Maintain call lists for routing of calls. Maintain daily logs.
  • Generate daily incident report forms and Clery reports; post to website.  Prepare and distribute records/reports as designated to campus, courts and others as specified.  Provide reports to the public and collect appropriate fees for reports and fingerprints.  Prepare administrative reports and records.
  • Handle multi-channel police radio console to route appropriate personnel to designated areas in response to calls for assistance, crimes, buildings, alarms, and traffic stops among other things.
  • Monitor alarm systems for University buildings and security cameras.
  • Make callouts and fill out work orders.
  • Merge departmental records from field reporting systems.  Enter police reports (incidents, accidents, bookings, dispositions, follow-ups, etc).  Proofread reports.  File and store reports and records.
  • Record traffic stop profile information.
  • May conduct field training for new communications operators.
  • Other duties as assigned.

Minimum Qualifications

  • High school diploma or equivalent
  • At least 2 years of experience from which comparable knowledge, skills and abilities can be acquired is necessary

Preferred Qualifications

  • Three years of general office experience.
  • Work experience in dispatch, communications, public safety, and/or law enforcement environment is highly desired.

Full Time/Part Time

  • 40 hours per week (1.0 FTE), fully-benefit-eligible from date of hire, staff position.


  • Up to $16.50 hour, commensurate with experience, education, and internal equity.
  • Position is eligible for $0.70 shift differential for evening shifts per HR policy 213.


Varies; evenings, nights, weekends, and holidays are required.

Application Deadline

Review of applications will begin immediately; position will remain open until filled.

Apply Online

Please visit our website for position descriptions, minimum qualifications, and info on how to apply.

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