Shelter Advocate (Overnight)

5.09.2023 hccgKC Careers


Job Type: Full-time

Salary: $20.00 per hour

Available Shift: Sunday-Thursday, 12:00 a.m. to 8:00 a.m.

Would you like to be part of a mission driven organization who makes a difference in the lives of survivors of abuse in our community?

Safehome is a nonprofit organization and domestic violence shelter. Our core purpose is to provide a healing atmosphere where survivors of domestic violence can gain inner strength, explore options, and be empowered to live a life free of abuse.

Our ideal candidate is dependable and caring, you must be comfortable talking on the phone and working with people, team ordinated and a self-starter with day-to-day tasks.


Objective: The Shelter Advocate provides support for residential clients and answers hotline calls. Must have the ability to communicate well, actively listen and have good judgement.

Hotline Responsibilities include:

· Actively listens and assess the needs of callers while providing support.

· Assists callers with safety planning and intentions for entering shelter by analyzing, interpreting and deducing active and potential lethality risk factors.

· Recommend services most appropriate.

· Show respect to all callers in a consistent and ethical manner on a daily basis.

Shelter Responsibilities include:

· Conduct intakes with new residential clients.

· Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner.

· Monitors building status and cleanliness, reporting malfunctions and ensuring building is kept clean.

· Monitors resident activity throughout shelter and manage conflict through appropriate intervention and communication with Case Managers.

· Identifies barriers to success for shelter residents and communicates to Case Managers and Client Care Manager.

· Monitors and secures physical environment to maximize safety of residents and co-workers, implementing appropriate reactions to security threats as needed.

· Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.

· Assist in maintaining adequate level of shelter supplies for residents.

· Conduct shelter walk throughs to ensure resident safety and check for facility needs.

· Complete appropriate agency forms to document critical incidents.

· Help maintain readiness of vacant rooms for future clients. Be willing to pack rooms.

· Handle food. Including cooking, serving and cleaning.

· Keep office organized.

Knowledge, Skills and Abilities:

· Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time.

· Effective computer literacy skills (Microsoft office suite, data entry skills, word processing, basic email skills, client management programs, etc.)

· Effective oral and written communication skills. This includes telephone, email, and social media etiquette.

· Must demonstrate sound judgement, prioritize tasks and manage time efficiently and resources effectively.

· Must understand the concept of boundaries with clients.

· Ability to work respectfully and professionally with diverse groups of people and various populations in a culturally competent manner.

· Must be able to lift 40 pounds.


· High school diploma or equivalent required.

· A bachelor’s degree is preferred but not required.

· Experience preferred.

· Must not have any unresolved emotional issues regarding personal current or past experience with abuse of any kind.

Apply online:

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