Spanish Bilingual Product Support Specialist

25.10.2021 hccgKC Careers

Are you looking for an exciting and challenging way to put your passions and bilingual skills to work? Do you love living an active outdoor lifestyle and helping others do the same? Are you excited to solve challenging problems in a creative way?

Garmin is hiring a full-time Spanish Bilingual Product Support Specialist – 10:30am-7:30pm shift – and we would love to invite you to join our team!

Who We Are:

We believe that sharing our customer’s passion for our products and their active lifestyles makes us the best equipped to resolve issues and enhance user experience.  We accomplish this through teamwork, outstanding performance, and accomplishing what we say we will do.

Learn more about careers in Product Support from Fitness Segment Manager, Bob Zuch: https://youtu.be/DrGxD_ScfBE>

What We Do:

Promote and improve our online Support Center
  • Direct customers to self-service resources for convenient solutions
  • Submit feedback to create new customer facing content or update existing content
  • Translate customer-facing content into French, Portuguese, or Spanish
Troubleshoot and Resolve Customer Disruptions
  • Get hands-on with our products and assist customers to resolution
  • Troubleshoot complex issues to determine root cause
  • Build customer confidence by being a Garmin Customer and Product Expert
Identify and Escalate Issues
  • Analyze, document and test product and software issues to create actionable engineering tickets
  • Communicate and escalate trending product concerns to our engineering teams
  • Collaborate with teammates to eliminate customer disruptions and advance the evolution of our products

How We Beat Yesterday:

Garmin Product Support encourages collaboration across teams and is committed to the success of our company and our customers. Regular 1:1 meetings with managers, goal setting, reviews and team huddles are a consistent rhythm across sites to define expectations and progress. Garmin sponsored classes, skills training and personal development workshops are offered and encouraged.

Who We Are Looking For:

What skills are required:

  • Passion for our products, fluent in Spanish and English (verbal and written) and desire to learn
  • Demonstrated customer service expertise
  • Technical aptitude, strong computer skills, problem solving and troubleshooting ability
  • Demonstrated reliable and predictable attendance
  • Excellent verbal, interpersonal, and written communication skills

Other Desirable Qualifications:

  • Demonstrated experience using issue management software
  • Experience with Garmin devices and apps
  • Familiarity with commonly affiliated third party fitness integrations
  • System level proficiency on Android and iOS devices

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

 

Apply here: Garmin | Product Support | Technical Support

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