Student Support Team Coordinator

11.05.2022 hccgKC Careers
Company: UMKC
Job ID: 41295
Location: UMKC Volker Campus
Hiring Department: Office of Registration and Records

Job Description

To perform varied and responsible administrative oversight of programs and services within the Registration & Records Office.  Duties may include but not limited to:

  • Functional lead for Registration and Records customer service team.
  • Provide excellent customer service to patrons in-person, over the phone, zoom, or email.
  • Answer calls on queue phone line.
  • Assist with monitoring office phone queue coverage.
  • Monitor and answer Registrar emails.
  • Leadership for the front desk of the office including organization of all transcript processes through the National Student Clearinghouse, microfiche searches, and transcript troubleshooting.
  • Primary leadership for processing student deferment requests and certifications of enrollment.
  • Organization of the refund petition process for students and university administrators.
  • Assist with testing software upgrades and new functionality to software systems such as Pathway (PeopleSoft), National Student Clearinghouse, and Perceptive Content.
  • Uphold and perform operating procedures for academic policies, including verifying appropriate approvals, collecting and validating documentation, and conduct data entry.
  • During peak times assist with processing add/drop forms, grade changes, GPA adjustment, etc. to ensure adequate turnaround time
  • Other duties as assigned.
  • The candidate for this position will work closely with the student service team, the assistant registrar, academic advisors in the academic units, and peers in other enrollment management offices.

Minimum Qualifications

A Bachelor’s degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessar

Full Time/Part Time

Full-time, Benefits Elgible


$17.00 – $19.46 per hour commensurate with exerience and education


Monday – Friday, 8am – 5pm

Application Deadline

Open until filled, review of applications to begin immediately.

Apply Online

Please visit our website for position descriptions, minimum qualifications, and info on how to apply.

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