Front Desk Agents

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At Holiday Inn Express our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are:
Welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time. We are a great team of motivated and innovative individuals who are looking for a Front Desk Agent to join our busy and professional team.

Duties & Responsibilities:
• Greet, register, and assign rooms to guests of the hotel
• Keep records of room availability and guests’ accounts using hotel computer systems
• Compute bills, collect payments, and make change for guests
• Perform simple bookkeeping activities, such as balancing cash accounts
• Review accounts and charges with guests during the checkout process
• Post charges
• Transmit and receive messages, using telephones or telephone switchboards
• Contact housekeeping or maintenance staff when guests report problems
• Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor
• Greet and assist guests
• When assisting guests to room, inform guest of the hotel’s facilities and hours of operation
• Greet and assist all guests entering or leaving the hotel
• Explain proper use of keys system and insures the guest’s satisfaction with their room
• Correct errors and discrepancies on guest accounts and resolve guest complaints

The ideal candidate:
• Is likely to have worked at least 1 year in a hotel/ customer service environment
• Be able to demonstrate initiative and be someone who has a reputation for delivering great service
• Opera Property Management System experience is preferred
• Able to work weekends and Holidays, have open availability to work all 3 shifts
• Must be dependable, have transportation
• Must have great communication skills able to speak directly with guest
• Able to problem solve, and deal with situations
• Must be able to pass a background check
• Must be able to work in the United States

Job Type: Full-time and Part-time available
Salary: $10.00/hour

• Hotel Front Desk: 1 year (Preferred)
• Customer Service Skills: 1 year (Required)

• Morning (Required)
• Mid-Day (Required)
• Evening (Required)
• Graveyard (Required)

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