Front Desk Night Audit Agents

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At Holiday Inn Express our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are:
Welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time. We are a great team of motivated and innovative individuals who are looking for a Front Desk Agent to join our busy and professional team.

Duties & Responsibilities:
• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Audit and balance reports from the day shifts
• Schedule guest wake-up calls and reservations for the following day
• Verify that all EOD work has been performed by other departments
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations
• Run EOD computer functions so they are complete by the end of the shift
• Prepare guest bills for next-day checkouts and process reservation cards
• Balance cash drawers and record receipts
• Facilitate the deposit of guests’ valuables in hotel safe.

The ideal candidate:
• Is likely to have worked at least 1 year in a hotel/ customer service environment
• Be able to demonstrate initiative and be someone who has a reputation for delivering great service
• Opera Property Management System experience is preferred
• Able to work weekends and Holidays, have open availability to work all 3 shifts
• Must be dependable, have transportation
• Must have great communication skills able to speak directly with guest
• Able to problem solve, and deal with situations
• Must be able to pass a background check
• Must be able to work in the United States

Job Type: Full-time and Part-time available
Salary: $10.00/hour

• Hotel Front Desk: 1 year (Preferred)
• Customer Service Skills: 1 year (Required)

• Full-time – Sunday thru Thursday 11 p.m. to 7 a.m.
• Part-time – Friday and Saturday 11 p.m. to 7 a.m.

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