Customer Service Representative

17.04.2024 hccgKC Careers

Company: UMKC

Job ID: 51012

Location: UMKC Volker Campus

Full/Part Time: Full-Time

Hiring Department

UMKC Cashier’s Office, Division of Finance & Administration

Job Description

The UMKC Cashier’s Office is seeking an experienced Customer Service Representative (UM Job Title Business Support Specialist II) to join our team. This position will primarily interact with university stakeholders over the phone and via email interaction, but will also be customer-facing at times. This individual will be evaluating students’ payment history and financial situation and creating individual repayment plans based on this information. Our goal is to keep students enrolled while allowing for the collection of past due student accounts following established policies, procedures, and guidelines. This individual will also work directly with students to assist with inquiries and questions regarding their student account.  This position will also assist in processing University deposits, entering gifts as needed, posting 3rd party payments/transactions, and other duties as assigned.

The Cashiers Office is responsible for managing student finances and consists of five main areas: student account billing and collection, cashiering services for the University, refund processing, sponsor billing, and institutional student loans. The Division of Finance & Administration has overall responsibility for creating a financial environment on campus that meets fiduciary responsibilities, demonstrates stewardship, and meets all of our regulatory requirements.

Our team is committed to excellence in providing financial services to students and the UMKC community. We have made it our goal to provide these services in the most efficient, friendly, effective, and customer-oriented fashion possible.

KEY RESPONSIBILITIES

  • Handling inbound collection & customer service phone calls and emails.
  • Assist in processing University deposits.
  • Reviewing and explaining student accounts, leaving appropriate messages, using available tools and resources to find contact information. Identifying potential errors and referring students to the correct offices to resolve.
  • Assisting in student orientations, gift events, HSCP set up and billing.
  • Preparing repayment agreements, responding to, and creating email/mail correspondence.
  • Working in a team environment to resolve problems/provide solutions to students facing financial difficulties.

Minimum Qualifications

  • An associate degree or an equivalent combination of education and experience
  • At least 2 years of experience from which comparable knowledge and skills are acquired

Preferred Qualifications

  • An associate degree (or higher) with a business-focus
  • At least 2 years of customer service experience
  • Excellent verbal & written communication skills in a professional environment
  • Critical thinking, problem-solving, time management, and organizational skills
  • Experience with cashiering/cash handling procedures.
  • Experience with accounting concepts such as general ledger and debit/credit entries.
  • Experience with Pathway Student Solutions (PeopleSoft) and TouchNet Payment Processing Software
  • Experience with Microsoft Office products including Excel, Word, Outlook, and Teams

Anticipated Hiring Range

Application Deadline

Review of applications will begin immediately; position will remain open until filled.  Apply today!

Apply Online: http://www.umkc.edu/jobs

 

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.  For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

 

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement.  This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 816-235-1621.

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