Would you like to be part of a mission driven organization who makes a difference in the lives of survivors of abuse in our community?
Safehome is a nonprofit organization and domestic violence shelter. Our core purpose is to provide a healing atmosphere where survivors of domestic violence can gain inner strength, explore options, and be empowered to live a life free of abuse.
Our ideal candidate is dependable and caring, you must be comfortable talking on the phone and working with people, team ordinated and a self-starter with day-to-day tasks.
Available Shifts:
Sunday-Thursday, 4:00pm-12:00am
Tuesday-Saturday, 4:00pm-12:00am
Objective:
The Shelter Advocate provides support for residential clients and answers hotline calls. Must have the ability to communicate well, actively listen and have good judgement.
Hotline Responsibilities Include:
· Actively listens and assess the needs of callers while providing support.
· Assists callers with safety planning and intentions for entering shelter by analyzing, interpreting and deducing active and potential lethality risk factors.
· Recommend services most appropriate.
· Show respect to all callers in a consistent and ethical manner on a daily basis.
Shelter Responsibilities Include:
· Conduct intakes with new residential clients.
· Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner.
· Monitors building status and cleanliness, reporting malfunctions and ensuring building is kept clean.
· Monitors resident activity throughout shelter and manage conflict through appropriate intervention and communication with Case Managers.
· Identifies barriers to success for shelter residents and communicates to Case Managers and Client Care Manager.
· Monitors and secures physical environment to maximize safety of residents and co-workers, implementing appropriate reactions to security threats as needed.
· Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
· Assist in maintaining adequate level of shelter supplies for residents.
· Conduct shelter walk throughs to ensure resident safety and check for facility needs.
· Complete appropriate agency forms to document critical incidents.
· Help maintain readiness of vacant rooms for future clients. Be willing to pack rooms.
· Handle food. Including cooking, serving and cleaning.
· Keep office organized.
Knowledge, Skills and Abilities:
· Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time.
· Effective computer literacy skills (Microsoft office suite, data entry skills, word processing, basic email skills, client management programs, etc.)
· Effective oral and written communication skills. This includes telephone, email, and social media etiquette.
· Must demonstrate sound judgement, prioritize tasks and manage time efficiently and resources effectively.
· Must understand the concept of boundaries with clients.
· Ability to work respectfully and professionally with diverse groups of people and various populations in a culturally competent manner.
· Must be able to lift 40 pounds.
Qualifications:
· High school diploma or equivalent required.
· A bachelor’s degree is preferred but not required.
· Experience preferred.
· Must not have any unresolved emotional issues regarding personal current or past experience with abuse of any kind.
